Frequently asked questions.

Right With You is a New Zealand based service that texts your missed calls back within 30 seconds. When you can't get to the phone, it starts a real conversation with your leads and customers over text, answers their questions, gathers what you need, and hands them to you ready to call. It's built to keep leads warm until you can reach them, not to replace you.

When you miss a call, it diverts to your Right With You agent. The AI captures the caller's number and voicemail if they leave one, then texts them back within 30 seconds to start a conversation. It asks for the details you've told us matter, keeps the lead warm, and sends you a summary with the next step. You call when you're ready.

Your Right With You agent will listen to your incoming voicemails and send your lead a tailored first message which addresses the voicemail. On your end you'll be able to listen to the original voicemail and see it written as a text without ever having to dial the voicemail service.

For any callers who don't leave a voicemail, they'll receive a more generic text to kick off the conversation.

Right With You is for owner operators and small teams who rely on new leads coming through the phone who don't have a receptionist answering calls 24/7. Trades, home services, and appointment based businesses that lose leads when a call goes unanswered. If a missed call means a lost customer, it's for you.

Voicemail just records a message and waits. Right With You starts a real two-way conversation. It texts your lead back within 30 seconds, answers their questions, gathers what you need, and can carry the conversation as far as you want it to go, right up to booking. A voicemail sits in your inbox. A warm lead sits in your hand.

A website chatbot waits for someone to land on your site and start typing. Right With You goes to the lead. When you miss a call it reaches out by text within 30 seconds, holds a real conversation, then hands the lead to a person on your team. It's outbound, not a pop-up, and it always ends with a personal call from you.

You still get their number, and Right With You still texts them back within 30 seconds. A missed call is enough to start the conversation. A voicemail just gives the AI more to work with.

Yes. If a lead fills out a contact form on your site, Right With You can pick that up and text them back straight away, the same as a missed call.

Yes. Right With You replies 24/7, day, night, weekends and public holidays. A call missed at 9pm on a Sunday still gets a text back within 30 seconds, so the lead is looked after long before you're back at work.

Book a 20 minute call. We learn how your business works, build and train your AI, and get you live.

We build your AI properly before it ever speaks to a customer. That means learning how your business works, training it in your voice, and testing it until it's right. Most businesses are ready to go in around two weeks, and it's fully done for you, so the work is on us, not you.

No. You keep your existing number. Missed calls simply divert to Right With You, so nothing changes for the people calling you.

Yes, on business landlines and mobiles, across most New Zealand networks. Right With You relies on call diversion, which works on pay monthly Spark, One NZ and 2degrees plans. As well as most providers that run on them.

Not sure about your plan or network? Mention it on your setup call and we'll check it for you.

We cover all of New Zealand. We're based on the beautiful Coromandel Peninsula in Thames. Wherever you are in NZ, we can get you set up.

Outside of New Zealand? We'd love for you to get in touch. We currently only officially support New Zealand based customers but we'd love to find out how we can support in your country!

It still works. Calls divert to Right With You at the network level, not on your phone, so a flat battery or no coverage makes no difference. Your lead still gets their text back within 30 seconds.

Yes, fully. Right With You is trained on your business, in your voice, right down to the questions it asks and the words it uses. If you want it to open with “Hi” instead of “Hey,” we'll make it happen. You tell us the details you need from every lead, and it's built to get exactly those.

Yes. You can stop the AI on any individual conversation whenever you want. The moment you take over to call a lead yourself, one tap stops it from sending any more replies to that person.

Yes, on the Pro plan and above. Every conversation lands in one shared feed your whole team can see, so anyone can pick up a lead, read the summary, and know who to call. On Essential it's a single user.

It doesn't guess or make promises. If a lead asks something outside what you've trained it on, it tells them the team will be in touch soon. You'll see this and know you need to call your lead as soon as you can.

That's up to you. By default it gathers what you need and to qualify and keep your lead warm, ready for you to call back. However, we can discuss configuring the system to use your online booking system if you'd like to take this route.

By default, yes, and we think that's the right way to do it. Right With You introduces itself as an assistant for your business, because people tend to relax and engage more openly when they know how they're being helped. The final call is yours. You control exactly how it introduces itself, and whether it discloses its AI nature at all.

Yes. If a customer says anything the AI reads as wanting it to stop, it stops replying. Nobody is ever forced to talk to it. If they'd rather wait for a person, that's completely fine.

No. Replies are always free for your customers. We can even configure your first message to let them know that if you'd like. You only pay for outbound texts your plan uses which means your customers' replies are free to you too.

You can add them to your contact whitelist. Add your existing customers to a contact whitelist and Right With You won't text them when they call. It only ever reaches out to new numbers, so nothing changes for your regulars.

Add them to your contact whitelist and they'll never get a text from the AI. Only unknown numbers get a reply, so the people already in your phone are left alone.

You'll see a record in Right With You saying they called and that the system recognised them as one of your contacts and chose not to engage. If they've left a voicemail you'll still be able to read it and listen to it.

It stays calm and polite, every time. It won't argue, take the bait, or say anything off. If a conversation turns aggressive or heads somewhere it shouldn't, it keeps things professional and sends a single message to the customer informing them the team will be in contact soon.

No. If it doesn't know something, it won't guess. It tells the lead the team will be in touch soon, ready for you to call. It's built to follow the rules we set it, so it will never invent details, prices, or promises.

It sticks to its job. It is trained to talk about your business and gather what you need, nothing more. If someone tries to bait it into off topic or inappropriate replies, it politely steers back or simply says the team will be in touch soon.

That's your call. You decide whether it shares set prices you've given it, or holds off and says the team will confirm on the call. For anything you'd rather quote yourself, it keeps the lead warm and hands them straight to you.

No. There are no lock-in contracts. Go monthly or save with annual billing, and you're never tied in.

See our pricing on the main page for current plans and rates.

You can top up anytime with an extra pack, and unused texts roll over into the next month, so you're not paying for what you don't use.

No, not for any public or shared model. Your conversations and voicemail audio are only ever used, with your permission, to train and improve your own Right With You agent. They are never used to train AI for anyone else.

We're based in Thames, New Zealand. We keep our service as local as possible, and we work with businesses across New Zealand.